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230 Crescent Ave
Unit C
Chelsea, MA 02150
Phone: 617-482-7770

M - F 7:00 AM - 4:30 PM


Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. 1. How long does it take BFS to complete my order?

    Unfortunately there is not an easy answer to this question. BFS Business Printing is a full-service printer with a variety of printing capabilities including reprographics, digital printing, and offset printing. Each printing service requires different time demands. At BFS we guarantee that we will always do our best to meet the time demands of our customers. To ensure you receive your job when you need it, we ask that you contact our customer service department. Our customer service staff is happy to provide you with estimated turn-around time for all of your printing projects.

  2. 2. What is a "proof"?

    Accuracy is an integral part of job production. At BFS we strive to provide our customers with the superior products they expect. When you bring in a job to BFS, we provide a sample piece, a “proof,” prior to running your job in full. This simple step safeguards against the possibility of errors. Proofs can be sent you on-line in PDF format, delivered as a hard copy via our courier service, or shipped when distance demands. New to the BFS website is our Customer Service Center which provides our clients with access to current and past jobs twenty-four hours a day. This new feature also allows our clients to approve or decline job samples at their own convenience. Questions? Contact customer service and our representatives will be happy to show you how to streamline the proofing process.

  3. 4. How do I go about getting an estimate from you?

    The most efficient way to obtain an estimate is by using our on-line Customer Service Center. Go to and click on “Request an Estimate.” If you would also like to provide BFS with a digital file sample of your project, click on “Place a New Order.” The process is convenient and simple, enter the requested information and click on the submit button. A customer service representative will be in touch with you regarding a price quote for your job. If you prefer not to utilize our on-line system, contact BFS at (617) 423-1160 and ask to speak with a customer service representative.

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  6. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and

    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  7. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  8. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  9. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  10. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.