Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- 1. How long does it take BFS to complete my order?
- 2. What is a "proof"?
- 3. Do I still need to approve a proof if I bring my work in on disk?
- 4. How do I go about getting an estimate from you?
- 1. How long does it take BFS to complete my order?
Unfortunately there is not an easy answer to this question. BFS Business Printing is a full-service printer with a variety of printing capabilities including reprographics, digital printing, and offset printing. Each printing service requires different time demands. At BFS we guarantee that we will always do our best to meet the time demands of our customers. To ensure you receive your job when you need it, we ask that you contact our customer service department. Our customer service staff is happy to provide you with estimated turn-around time for all of your printing projects.
- 2. What is a "proof"?
Accuracy is an integral part of job production. At BFS we strive to provide our customers with the superior products they expect. When you bring in a job to BFS, we provide a sample piece, a “proof,” prior to running your job in full. This simple step safeguards against the possibility of errors. Proofs can be sent you on-line in PDF format, delivered as a hard copy via our courier service, or shipped when distance demands. New to the BFS website is our Customer Service Center which provides our clients with access to current and past jobs twenty-four hours a day. This new feature also allows our clients to approve or decline job samples at their own convenience. Questions? Contact customer service and our representatives will be happy to show you how to streamline the proofing process.
- 3. Do I still need to approve a proof if I bring my work in on disk?
Yes. Even though it may seem like an unnecessary step, electronic files are not always error free. Output devices involved in digital and offset printing process electronic information using a wide variety of computer languages – occasionally information can be incorrectly interpreted. Therefore, we always recommend our customers view and accept a sample to guarantee satisfaction with the final product.
- 4. How do I go about getting an estimate from you?
The most efficient way to obtain an estimate is by using our on-line Customer Service Center. Go to www.bfsprinters.com and click on “Request an Estimate.” If you would also like to provide BFS with a digital file sample of your project, click on “Place a New Order.” The process is convenient and simple, enter the requested information and click on the submit button. A customer service representative will be in touch with you regarding a price quote for your job. If you prefer not to utilize our on-line system, contact BFS at (617) 423-1160 and ask to speak with a customer service representative.